The Notice says, you have to pay a penalty of 70 Pounds, but if you pay within 14 days, you only have to pay a reduced penalty of 35 Pounds. Do you need more time to complete what you were doing? No doubt I will miss a few and then get stung with PCNs! When will that arrive? Pay now and it should stop the penalty being sent out. Lets see if they are human. Hi, I received today a penalty as I didnt pay the charge when driving in the Dartford tunnel and 2 weeks later using the Dartford bridge. https://www.gov.uk/make-a-freedom-of-information-request. So, all of those people who worked in the booths are no longer needed, but the price has gone up by 150%! 00000727412022FYfalse000002342600003152560000013372http://fasb.org/us-gaap/2022#AccountingStandardsUpdate201613Memberhttp://fasb.org/us-gaap/2022# . Yes, you can. Were my receipt clearly shows a payment of 5.00 was made and confirmed by my credit card statement , He couldnt do anything about it accept advise my to appeal in writing and to include copies of all my evidence receipt, credit card statement. If youre driving to one the South Easts major airports such as Gatwick, Luton, or Stansted theres a good chance youll need to use the Dartford Crossing and its new charging system. Yes I am one of the 300,000 drivers in one month to get stung by our lovely Department Of Transport. By removing the direct pay isnt it a way of making more money by charging driver peneltey charges because they know people will forget specially if you are a visitor . Would be possible pay it now, or I have to pay the penalty? Does anyone know whether the 14 day first offence payment extension is still active since I missed payment for a return trip earlier in the week and only remembered 3 days later? Surely, they cant accept the payment and still issue a fine? Dart Charge Penalty Charge Notice - Can You Appeal It? On returning home today, I have immediately paid for several crossings but there is no way to contact them to let them know that I just couldnt pay for the outward crossing travelling towards Dover as I had no internet access for the following three days and had no idea that the payment booths had disappeared. Willing to admit my mistake, cause it was first time I crossed this bridge and I was quite surprised by the system they had. I then heard nothing from them until now when I received a final notice of rejection stating I should have known about the charges and my fine has increased to 70. I am extremely upset as I thought it was all sorted back in January, I cannot understand how they can fine me this amount 12 months after my crossing. Would I still get the 14 days grace as this isnt the first time Ive used it but is my first offence? On my latest challenge today they have again said they have now flagged any photo read by the computer as my registration to require human confirmation so it can be changed to the correct registration ending L. I have no issue with the people at the call centre, they are all very professional and polite but the computer recognition system clearly doesnt work and their manual actions so far do not resolve those problems either. Pay both ways: It might sound obvious, but dont forget that payment is due for each crossing you make both on your outward and return journey. Pay now the standard crossing fee and you should be fine. Lease co have forwarded 2 x penalty fines. no barriers, no man at the tollbooths and I cant remember any sign over there The problem was I never saw the notification Until 16 days later as I was abroad on holiday. I wish you the best of luck and let us know how you get on with this. 2023 Guide, Statute-Barred Debt Time Limits, Your Rights & 2023 Laws, Debt Relief Orders Explained and 2023 Criteria. Thanks for commenting. The signs, as you say, arent a lot of help for occasional users or visitors from overseas. Alternatively, call 0300 300 0120 and select the option to pay a penalty charge notice. Thats when MoneyNerd was born. If it's your first time then appeal and they will probably let you off the fines. If you get a Dart Charge PCN, I recommend checking its correct. If the former it seems a very good idea, seems one would win all round. I believe this dartford toll system is just a huge government sanctioned extortion scam. Receive 2 PCNs 3 days after paying. who checks this system is working ? When paying on-line you have to confirm the terms and conditions. Hi Why they just wouldnt accept my attempt to pay a few days later is beyond me if they are willing to spend time and money asking for the same fee 5 months later. However, it sounds like you just made one crossing so either pay now at the usual rate or wait until the charge notice turns up and gives you the 14-day grace period. I live in the North and only use the crossing once a year to go to the Channel tunnel for a holiday. Thanks first of all for your very helpful website! DC- It should arrive within 2 weeks. I called Dart Charge and pleaded for leniency but of course was told my only option was to make a representation (2 representations, actually). Dont know if it is worth paying for it online? See the section above for more details, or join up here. then pay it. You can find out more by contacting MoneyHelper. And by us consenting, contracting and complying we are then complicit by paying money by way of taxes for them to use, thus becoming an accessory to the crime. I doubt there is much you can do legally, but maybe a letter explaining the situation and pointing out the lack of customer service from the employee might help. Hi Pete, It seems that my payment doesnt count towards the crossing and just sits in an account..and unbeknown to me I was expected to pay AGAIN when the first letter arrived and had 14 days grace. Click here to pay online, set up a payment plan or manage your account using our Customer Portal. HI I forgot to pay on the 21/12/2014 when the new system started I was later contacted by dart and offered the opportunity to pay which I did for both journeys/directions. Signs need improving, the C for congestion charge needs to be removed, the silly name needs to be replaced with the recognisable word toll and the deadline for payment needs to be significantly longer. Is this still in practise, Id happily pay the fee but not the fine as I tried to PST and couldnt get through. i think its not fair for something we have already paid for . MORE WORK as a result of Beaurocratic Bunkum!!!!!!! An informal challenge. Thanks for your post pcn and well done on taking your case forward successfully. Although it says I can pay the following day until 12am. penalty charge (Dart Charge or Mersey Gateway). Increased to 105.00 if not paid within 28 days. Just RTS their scare mail and tell them you have no contract with them. A spokesman said: The first penalty charge notice issued for any vehicle for non-payment of the charge will offer the driver an extra 14 days to pay and pay for any crossings they have made since.. Work for DART do you, George? I called them up and they said to write to them explaining my circumstances which I did. However, a warning to you. What is a Payzone shop and where to find it? Like many I remember crossing the bridge last year and had forgotten to pay when I arrived home, but at some point I do remember paying them something, but just couldnt find any evidence I certainly havent received any letters which they have suggested. On the 16th of May 2015 i recieved a letter from them saying i hadnt paid and as it was my first offence would only charge me 2.50. Had exactly the same problem phoned and was told it was not possible to pay after midnight on the day after the crossing. hey all wanted to let people know have an account with dart charge for my 18 year old son who worked in dagenham I was OD by 1.00 for 1 day in Dec 15 and the charge could not be paid i had no idea my account had ben cancelled I have called hand written twice with no reply to any of my correspondence Yesterday I received a bill now for 3790 for 14 days even though they had reinstated my account and continued taking money for any charges and crossing used. Hi, Just like many of you I did not pay for crossing. What do I do if the car is a mobility car for disabled as we never payed toll before . At home I read a lot and many things about the payment and I needed a lot of time (no good English) I will tray to pay tomorrow and for the next time: can I pay in shops all over the UK with the sign payzone? Are foreign registered cars pursued for penalty charges? I will contact those responsible and clarify this one. If the charge is not paid, a Penalty Charge Notice (PCN) will be issued. Choose when I arrive5. Chiedo di rivalutare la mia sanzione e di poter abbassare la quota perch se ci sono 300.000 autisti che non pagano ci sar pure un motivo. (2). I now have a charge certificate saying that I never made a representation in time? Its a bit sneaky, but the last time I had a fine, I paid 5 for a trial of an online solicitor called JustAnswer. We tried to pay morning of 28th Feb for both crossings online but must have done it wrong as no payment taken. When I got to the barrier I explained to one of the men working there what had happened and expected that he would be able to help me turn around or lead me off I side road. I was away 1/2 weeks ago, should I pay now or await the letter, saying car not found on system? Dart charge penalty - Bromptonaut. If this happens, have I got any hope if fighting it, as this has made me feel like a criminal, when I am a hard working business owner. Appeal to the independent adjudicator: If your appeal is one of the few that are rejected, you can take it to an independent adjudicator. I used the crossing on 2nd and 14th dec and paid the 2.50 each time as requested. I used the crossing on the 15th of October 2017, and paid 5 for 2 crossings (1 north bound, 1 south bound) on the 16th and received a receipt via email. PS Ive also set up an account 10 for future crossings, thanks, I have tried to make a one off payment & it does not accept my 2 email addresses.saying invalid email address. I didnt noticed that I have to pay for crossing. The long and short of this is, however, that the system signage is not fit for purpose. As it is I am now apparently liable for a fine of 2 x 105 pounds. but I was not able to pay on time the previous payment (7) I just forgot. 0300 300 0120 from the UK, or +44 300 300 0120 if you're outside. Used the Dartford Tunnel Sunday 24.08.15 I have three factual comments. I was extremely shocked about this, is there anything I can do to avoid paying or being charged as I did not want to use the bridge or tunnel and the time on the cameras can prove I went straight over and back without stopping? Not only did I save 50 on fees, I also won and didnt have to pay my 271 fine. Please can you help? If you leave it, the hire firm might just get the fine, sit on it then charge it to your card. There was an odd-looking letter C on another sign, so we assumed it was something to do with the congestion charge. The government, establishment, call it what you will is constantly taking money out of the public purse by way of taxes, fines, etc and into the private coffers. If it was your first offence, you will be given 14 days to pay the original toll and avoid the fine. Do I expect to receive a hefty penalty or do I still have the chance to pay the normal tariff. Saluti, I live in Scotland and was unaware of any toll crossing charge at Dartford. Your customer service representative told me that the PCN system is automated and that I should therefore have received it already. Joseph Spendlove received the Dart Charge penalty notice saying he'd . I used the crossing on the 1st of Feb which i paid over the phone. Hi Thanks for your post. I was rather surprised traveling in a hired car from a funeral in Ipswich to Gatwick that there was no toll on the tunnel. I did not cross bridge since last 4 years but I received fine for crossing in Jan 2015 that day I have part exchanged my car for the fined one so Im owner since 16:00 and crossing was recorded at 13:20. Once you get the Penalty Charge Notice, you must send it a challenge to the charges within 28 days or pay the fine . I driven through Dartford crossing on Saturday & driven back again on Sunday but felts so ill when I got back home so I went to bed as soon as I got in. The following graphic shows how this smart feature works. We have one in our family the car is obtained from special suppliers and when we went through it automatically picked this fact up on the Registration. There are six different types of Penalty Charge Notice, so make sure you know which one you've got before you go ahead. Will. I wonder if there is a glitch, I have returned the pcn with copy of payment receipt so just waiting for reply. Just been wheel clamped even though I have an active dart tag account in credit ! Any truth in the rumour that PCN is Latin for: More Cash for George???????? MoneyNerd is not associated with MoneyHelper, we just think theyre great. Im also very annoyed with, given all the revenue that this system is making the proprietors of the bridge, why cant an automated email be sent to vehicle owners that are registered with Dart Charge? (5) The handout sent through the post says you can pay by phone but doesnt give a phone number so if your computer is down or you dont use one you are stuffed. There is no signalling at Clackets lane , mobiles from Europe do not always connect. 
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